Terms & Conditions

Last reviewed: September 2026

Thank you for choosing An Eventful Day! These Terms and Conditions apply to all bookings made with us. Please read them carefully before making payment.

1. Booking Retainer

A booking retainer of 30% of total services booked is required to secure your event date. The retainer reserves your date in our calendar and forms part of your total booking cost.

The booking retainer is non-refundable, as we reserve your date, decline other enquiries and begin preparation for your booking.

The remaining balance is due one month prior to your event.

2. Security Deposit

A refundable security deposit is required for all bookings and will be returned within 14 days after collection, once all items have been inspected. During busy periods this may take up to 21 days.

Deductions may be made for any damage, loss, missing items, or excessive cleaning. If these costs exceed the security deposit, the client will be responsible for the outstanding amount. If the event is cancelled, the security deposit will be refunded in full, provided no services have taken place.

3. Cancellations

A 30% booking retainer is required to secure your date and is non-refundable. Any additional cancellation charges are based on how close the cancellation is to the event date.

4. Changes to Services

If you choose to remove or reduce any services after booking, this will be treated as a cancellation of those services. Any refunds will be issued in line with our cancellation policy.

5. Bespoke / Custom Orders

Bespoke and custom-made items are non-refundable once work has started. This includes draft designs and mock-ups, personalised signage, vinyl lettering, printed materials, custom florals and specially sourced items.

If cancelled before work begins, our standard cancellation policy will apply.

6. Set-Up & Pack-Up

Set-up and pack-up times will be agreed in advance. Clients must ensure we have clear and timely access to the venue at the agreed times.

If access is delayed, a waiting fee of £25 per staff member, per 30 minutes will apply. Example: if pack-up is scheduled for 11:00pm but begins at 11:30pm with two staff members present, a delay fee of £50.

An Eventful Day will not be responsible for delays caused by late access, and no refunds will be issued on this basis.

Any additional costs incurred due to delays, including staff waiting time or extended parking will be charged to the client.

7. Parking & Access

The client is responsible for ensuring suitable parking and access is available for our vehicle(s) during set-up and pack-up. This includes arranging any parking permits. A suitable loading or parking space should be kept clear for our vehicle where possible.

Client must inform us of any access restrictions in advance.

If parking or access is unavailable or obstructed by guests, vehicles or venue restrictions, any resulting parking penalties, delays or additional collection costs will be payable by the client.

8. Venue Access

The client is responsible for ensuring we have clear and suitable access to the venue for set-up and pack-up.

Any restrictions, including stairs, lack of lift access, long carrying distances, loading restrictions or limited access times, must be disclosed to us in advance. Undisclosed restrictions that require additional time or staff may incur an additional charge.

9. Space & Suitability

The client is responsible for ensuring there is sufficient space for the booked set-up at the venue/home.

An Eventful Day is not responsible where the set-up cannot be completed as planned due to insufficient space or unsuitable venue conditions. Any significant space restrictions must be communicated to us before the event date.

Where necessary, we reserve the right to make reasonable adjustments to the set-up to suit the space and venue conditions.

10. Alterations to Our Set-Ups

Once the set-up has been completed, items must not be moved, altered or rearranged by the client, guests, venue staff or other suppliers without our permission.

The client will be responsible for any damage or loss caused by items being moved or altered after set-up.

11. Outdoor Set-Ups & Weather

Outdoor set-ups are subject to suitable weather and ground conditions. Where conditions could affect the safety of our team, guests or equipment, we may adapt, relocate or be unable to install all or part of the setup.

An Eventful Day reserves the right to refuse to carry out an outdoor set-up where weather conditions are unsuitable or may cause damage to our equipment. This includes but is not limited to, rain, strong winds or extreme weather conditions.

Where possible, the client must provide a suitable alternative indoor or covered area for the setup.

An Eventful Day will discuss suitable alternatives with the client wherever reasonably possible.

12. Hire Item Condition

All items are hire items and may show minor signs of wear from the previous use. We ensure all items are checked and in suitable condition before each event.

We do not guarantee brand-new boards, stands or other hire items unless this has been specifically agreed as part of a bespoke order.

13. Item Availability & Substitutions

In the unlikely event that a booked item becomes unavailable or unsuitable for use for your booking due to circumstances outside of our reasonable control, we reserve the right to provide a suitable alternative of similar style and value.

Where possible, we will inform the client of any significant substitutions in advance.

14. Photography & Content

An Eventful Day reserves the right to take and use photographs or videos of our set-ups for marketing and social media purposes.

We will not intentionally include guests' faces or personal memorabilia in our content.

If you have any specific privacy concerns, please let us know before the event.

15. Circumstances Beyond Our Control

An Eventful Day is not liable for delays or failure to provide services due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, venue restrictions or emergencies.

If such circumstances arise, we will contact you as soon as reasonably possible and make reasonable efforts to minimise disruption and fulfil the booking as agreed.

16. AI-Generated Imagery

AI-generated images may be used as inspiration only and are not an exact representation of the final set-up. AI imagery may include colours, proportions, materials or structures that cannot be replicated exactly in real life.

Where AI imagery is provided as an inspiration or used during the design process, the final set-up will be interpreted in An Eventful Day's own style, and reasonable variations in colour, composition, florals, proportions and placement should be expected.